Why Do I Have to Change My Process, I’ve Always Done It This Way
How many people have heard this type of phrase when they were implementing a CAPA solution, working on a continuous improvement project, or employing new technology? If you are involved in continuously upgrading processes for competitive, quality, or cost reasons, the phrase becomes all too familiar.
For companies and employees working in an environment with little to slow change, it is difficult to get the culture changes going as the resistance to change is high. Yet, very slow change compared to the speed of technology and the company’s competition can seal its fate, and, at the very least, reduce market share as it falls further and further from the forefront of technology, service, and/or quality improvements.
To meet the increasing expectations and demands of today’s customers, change is inevitable. Materials, processes, equipment, and technology all help drive positive change towards meeting this goal.
Make your employees aware that embracing change is healthy for them, and their company will go further when it is their turn to update an outdated process. With each upgrade, employee training is essential in helping them feel comfortable and confident with the new process.
When working on CAPA’s or a continuous improvement project, production is typically involved. This means the actual workers, quality and manufacturing engineers, get together to resolve whatever ‘issue’ is on the table. Occasionally, the process needs to go back to product development for assistance or improved manufacturability. As the process evolves through concerted continuous improvement activities, this collection of people becomes more accustomed to change than other departments within the organization. However, they are not the only employees that influence customer decisions to buy products or services again and again.
Upgrading departments to be more customer-focused should not be limited to just production areas. Customer service, marketing, sales, finance, product development, shipping, and any other department that interacts with the customers in some fashion should be looking at ways to work smarter, not harder. What do your customers need, and are you giving them what they need, or what you were told to do when you first started working there a few years ago?